Why agentforce Is Trending Today?

Salesforce has strengthened its AI capabilities by partnering with OpenAI and Anthropic to power its Agentforce platform. The company aims to bring Agentforce to OpenAI's ChatGPT later this year, integrating AI agents with human agents. Salesforce's Agentforce 360, a new offering, connects AI agents with staff, aiming to become a leading enterprise AI agent platform.

Salesforce has globally launched Agentforce 360, an AI platform designed to enhance its software products. The platform enables businesses to build and deploy AI agents, supporting employees and improving customer service. Notably, Agentforce 360 now includes voice calling capabilities. This launch comes amidst intensifying competition in the enterprise AI sector.