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Following the derailment of the Argo Bromo Anggrek train, PT KAI has extended the deadline for ticket cancellations and is offering full refunds. An independent audit team has been formed to investigate the cause of the incident, and passengers can cancel or change their tickets around the clock.

On August 2, 2025, the Argo Bromo Anggrek train derailed in Subang, causing widespread disruptions to train services across Java. The incident resulted in no fatalities, but led to the cancellation of numerous train journeys, including those to and from Jakarta, and delays of up to three hours. The Ministry of Transportation is investigating the cause of the incident and has deployed teams to restore services and assist affected passengers.